Shanghai Peace Hotel Front Desk Case

Quick answer：

The Shanghai Peace Hotel is a historic luxury hotel located in the city center of Shanghai, China. The front desk is the first point of contact for guests and plays a crucial role in providing excellent customer service. A case study of the front desk operations at the Shanghai Peace Hotel could involve examining the hotel's customer service strategies, front desk processes, staff training, and the overall guest experience. Such a study would likely highlight best practices in hospitality management and front desk operations.